Directorate: Corporate & Community
Team: Customer Service
Employment Status: Casual
Position Number: POS 300
Hourly Rate: $37.45 (Grade 8, Step 1) plus 25% casual loading
Weekend shift penalty rates also apply for any weekend shifts.
About Strathfield Council
Strathfield Council is a dynamic, medium-sized Council located in Sydney’s Inner West. Covering an area of approximately 14 square kilometres, we proudly serve a vibrant and growing community of around 46,000 residents, with population projections set to exceed 60,000 by 2041.
We are committed to delivering high-quality services, driving community initiatives, and building a thriving, sustainable future for our residents.
The Opportunity
Strathfield Council is seeking a motivated Casual Customer Service Advisor to join our team.
This is an exciting opportunity to be part of a fast-paced and community-focused environment where you will deliver high-quality customer service and support across a broad range of Council services. If you enjoy helping people, solving problems, and working collaboratively within a supportive team, we would love to hear from you.
You will lead with professionalism and integrity while actively promoting and living our PROUD Values—People First, Respect, Opportunity, Unity, and Dedication—contributing to a positive, inclusive, and high-performing workplace culture.
What You Will Be Doing
- Delivering professional and friendly customer service across face-to-face, phone, email, web chat, and online channels
- Responding to a broad range of customer enquiries and striving for first-contact resolution
- Providing accurate information and guidance on Council services, applications, bookings, and processes
- Processing payments and maintaining accurate customer and administrative records
- Working collaboratively with teams across Council to support customer outcomes and service delivery
- Assisting with administrative tasks and providing support across customer service functions during peak periods
- Using multiple systems confidently and accurately to manage enquiries and requests
- Contributing to continuous improvement initiatives that enhance the customer experience.
Essential Requirements
- Relevant practical experience in a customer service role or industry
- Demonstrated experience in a call centre-type of role and handling diverse, complex customer enquiries in a face-to-face situation within a government or complex environment.
- Demonstrated experience in office administration.
- Strong interpersonal skills including verbal and written communication skills.
- Able to manage interactions over several different channels, including face to face, phone, email, web chat and web forms.
- Proven adaptability to attend concurrently to several competing matters with accuracy and efficiency.
- Ability to work co-operatively as part of a team and independently without close supervision.
- High-level computer proficiency with an ability to navigate multiple computer systems and to learn quickly.
- Excellent organisational and time management skills.
- Ability to correctly collect, receipt and balance monies daily.
- Ability to understand technical information and to communicate this information in a simple and accurate way.
- Demonstrated problem-solving skills, and ability to take responsibility for customer issues until they are resolved.
- Demonstrated skills in conflict resolution and dealing with difficult customers.
- Ability to work in a team environment in a cooperative and positive manner.
Desirable
- Knowledge of or experience in Local Government.
- Current NSW ‘Class C’ Driver’s Licence.
Why Work With Us
At Strathfield Council, you will enjoy a supportive workplace that values balance, growth, and wellbeing. Benefits include:
- Complimentary Employee Assistance Program
- Regular staff engagement events, including quarterly Roadshow lunches.
Position Description
Click here to review the position description for this role.
How to Apply
To submit your application online:
- Complete your details and answer the application questions.
- Attach the following documents in PDF format:
- Cover letter addressing the selection criteria
- Current resume
For questions about the role, please contact our People & Culture team at peopleandculture@strathfield.nsw.gov.au
Applications close at 11:59pm on Thursday 28 May 2026.
Applications via email will not be accepted.