- Leading customer service role-community facilities
- Hands-on role with real community impact
- Career & lifestyle balance including rostered days off
City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.
Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We are a recognised Employer of Choice (Australian Business Awards 2022) and offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.
About the Role
The City of Ryde is seeking a dynamic and dedicated Coordinator Community Facilities to manage the operations of 15 diverse venues, including halls and meeting rooms available for hire by the community. In this role, you will ensure that all venues are accessible, well-maintained, and present a welcoming environment for all users. Your responsibilities will include the effective coordination of hire bookings, supervision of the Community Facilities Bookings Officer, and proactive engagement with the community to enhance their experience.
You will play a critical role in liaising with various stakeholders to meet the community's needs, overseeing the maintenance and development of our facilities booking system (Bookable), and contributing to strategic planning efforts to improve and market our community facilities effectively. By fostering strong relationships and ensuring a high level of customer service, you will help maintain and grow our facilities as vibrant, inclusive spaces that meet the evolving needs of our community.
About You
You are an experienced facilities or venue coordinator/supervisor with a solid understanding of managing community facilities. With qualifications in facilities management or a related field or commensurate experience, you bring both experience and expertise in venue coordination. Your skills in managing multi-stakeholder environments and your commitment to customer service excellence set you apart.
Your interpersonal skills are exceptional, allowing you to build partnerships and negotiate effectively across diverse groups, including community and not-for-profit organisations. You are adept at problem-solving, thinking critically, and possess a keen eye for continuous improvement and quality assurance in service delivery.
In addition, you will also have:
- Current Class C NSW Driver's Licence
- Demonstrated experience in facility or property management, particularly in a community-focused environment
- High competency in written communication, capable of preparing reports, and marketing materials
- A proactive approach to customer service, with a strong inclination towards gathering feedback and implementing systems or quality improvements
- Ability to contribute to cross-functional teams including proactive and reactive maintenance requirements and capital works projects. Please note: In line with Council's COVIDSafe Workplace Policy & Procedure all staff are required to be vaccinated against COVID-19.
Culture & Benefits
- Free shuttle bus between the North Ryde Office and North Ryde Metro Station
- Leaseback vehicle available with this position (parking at North Ryde Office included only with Leaseback Vehicle)
- Commitment to providing opportunities for work/life balance
- Hybrid work from home and office arrangements available for eligible positions
- Flexibility regarding start and finish times to suit your lifestyle
- Work 37.5 hours and enjoy a rostered day off approx. every 3 weeks
- Long service leave after 5 years, then accrued monthly
- 18 weeks paid parental leave (for eligible employees)
- 3 extra grant days at Christmas to ensure you have time to enjoy the holiday
- Annual performance reviews and Award increases
- Opportunity to sign up as a fitness passport member
- Various health & well-being initiatives (i.e. flu vaccinations, skin checks, etc.)
Please ensure you give full answers to the online application questions, showcasing your abilities and experience. Your answers, in conjunction with your resume, will determine if you are invited to an interview.
Please note you do not need a "password" to use our on-line application system, however you have the option save and return to your application prior to the closing date. In addition to answering the online questions, this position requires you to attach your Resume to complete the application process. Please note, you are not required to submit a cover letter or a statement addressing selection criteria.
Closing Date: Sunday, 5 May 2024 at 11:30pm
If you would like to know more, please see the position description or contact David Harris on (02) 9952 8048 for a confidential discussion.
City of Ryde is committed to Equal Employment and Child Safety