Governance Support Officer - Access

Tweed Shire Council Full Time Permanent 24/04/2026
This role supports Council’s obligations under the Government Information (Public Access) Act 2009 by coordinating formal and informal information access requests. It also provides essential support to the functions of Council’s Governance Unit.

About the role:

  • Provide administrative and coordination support across the Governance Unit, which delivers services including governance, records management, compliance, risk, emergency management and Council meeting processes.
  • Manage and process informal and formal access to information requests in accordance with the Government Information (Public Access) Act and Privacy and Personal Information Protection Act.
  • Maintain key Governance records and registers, ensuring accurate, timely and legislatively compliant record keeping using Council’s records management system.
  • Support the review and maintenance of Governance policies, procedures and internal reports to ensure accuracy and relevance.
  • Liaise with internal stakeholders to coordinate information requests and support efficient Governance operations in a fast‑paced, responsive environment.

What's on offer:

  • a base salary ranging from $74,572 per annum with competency-based increments up to $87,551 per annum, plus 12% super
  • a permanent full time role
  • 70 hour, 9 day fortnight
  • training and development opportunities
  • flexible work options for a healthy work/life balance
  • generous employment conditions (we have too many to list - click here for more).

We are seeking:

  • Experience in processing access to information requests, with sound knowledge and understanding of relevant legislation.
  • Ability to use initiative, research issues and apply sound judgement to support decision‑making and continuous improvement in an information management environment.
  • Demonstrated ability to work effectively within a team, share knowledge and provide support during periods of increased workload.
  • Proven capacity to manage workloads and competing priorities in a busy, deadline‑driven environment.
  • Well‑developed verbal and written communication skills, including the ability to present information clearly and liaise with internal and external stakeholders.
  • Knowledge and experience in implementing and maintaining policies, protocols or procedures in records and/or information management.

About us:

  • Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
  • The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.  
  • Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles.  We provide workplace adjustments for people with disability, and access to flexible work options. 
  • Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 and 2025 Employer of Choice for our great employment practices within NSW local government. 

Where it's located:

This position is based in Murwillumbah and can be directed to work from any Council work site.

Position closes: 

Friday 15 May 2026 at 12 noon sharp (NSW time).  Late applications will not be permitted.

SK97188A

OFFICE USE ONLY