Visitor Services Coordinator
- Lead the operations of visitor information centers, enhancing tourism services.
- Collaborate with various tourism bodies to promote the Circular Head region.
- Drive visitor engagement and economic growth through innovative initiatives.
- Provide exceptional customer service and maintain a professional brand image.
About Our Organization
Circular Head Council is committed to fostering an inclusive culture that values diversity and enhances community engagement. Our mission is to improve the quality of life for residents and visitors alike while promoting the natural beauty and unique offerings of the Circular Head region.
We embrace the principles of equity, connection, and excellence in our operations, striving to create an environment where everyone feels valued and empowered.
Position Overview
The Visitor Services Coordinator will oversee the delivery of high-quality tourism services on behalf of Circular Head Council. This role is instrumental in ensuring a seamless and enriching visitor experience, while also contributing to the economic growth of the tourism sector within the region.
This position requires flexibility, with the expectation to work outside of typical hours, including weekends and occasional events related to tourism.
Key Responsibilities
- Manage daily operations of Duck River Pavilions Visitor Information Services and Stanley Visitor Information Centre.
- Coordinate with the Circular Head Tourism Association and other key tourism organizations.
- Oversee retail operations, including sourcing and pricing local merchandise.
- Implement marketing strategies to promote the Circular Head region effectively.
- Conduct research and develop new tourism products and events to enhance visitor experience.
Candidate Profile
The ideal candidate will possess strong organizational and communication skills, with a proven track record in tourism development and customer service.
- Current Driver's License and relevant qualifications in Tourism and Marketing.
- Experience in retail and financial management, with strong skills in stakeholder engagement.
- Ability to analyze data and contribute to policy development.
- Knowledge of local government operations is desirable.
We are looking for a proactive individual who can drive initiatives that enhance the experience of visitors to our region while fostering strong community relationships.
Salary & Benefits
The successful candidate will earn an attractive salary circa $80,156 PLUS super and a range of benefits including:
- Learning & development opportunities
- Work/life balance and flexibility
- Paid parental leave
- Salary sacrificing
- RDO's
- Christmas closure days
- Banked hours
- Purchased leave (conditions apply)
Applications must be received by 9am Monday 24 March 2025.
If you are passionate about tourism and community service, we encourage you to apply and join our dedicated team at Circular Head Council!